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Signup Issues

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What's the difference between the paid Subscriber Account and the free Starter Account?
A paid Subscriber Account gives you the ability to archive, market, and sell your images. You receive significant storage space, your own PhotoShelter homepage, and access to all of the archiving and promotional tools within PhotoShelter, plus priority customer support. The free StarterAccount gives you 150MB of storage and many of the features of the paid account, so that you can familiarize yourself with the PhotoShelter benefits before upgrading. See our account comparison.

A free image buyer account allows you to set up and maintain personal lightboxes, access special password-protected galleries, buy prints, and license images directly from PhotoShelter subscribers (photographers).

FAQ's


Do I need to provide a credit card to sign up and try out the service?
No. You can try out PhotoShelter with our free Starter subscription plan. If you choose one of our paid subscription plans, you will have to enter your credit card information to activate it.

I signed up for an account, but never received my verification E-mail.
Check your spam mailbox first. Because we include links in the verification e-mail, it can be mistaken for spam, particularly by Hotmail and MSN. Alternately, click here to resend the verification e-mail.

I tried to sign-up but it told me "That email address is currently in use."
You might have signed up already and forgotten, or a photographer might have sent you an invitation to view some photos, and you never realized you had an account. You have a few options:

  • Activate Your Account: When you sign up, we send out a verification e-mail to make sure you own the e-mail you signed up with. You have to click the link contained in that e-mail to activate your account. If you don't remember ever receiving this e-mail, click here to send another one.
  • Reset your password: You might have forgotten your password. Click here to reset it.

I signed up for a free account, but I want to upgrade to a monthly subscription.
Glad to hear it! You may upgrade your account here.

Nothing happens when I click "Continue" on the signup form.
Your web browser may not be up to date. Please check our Browser Compatibility help page.